FAQ's

What types of products does Royal-Souq offer?

Royal-Souq specializes in a diverse range of innovative products, primarily focusing on high-tech home security cameras and versatile kitchen utensils. Our offerings are designed to enhance everyday living by combining functionality with modern design.

How can I contact Royal-Souq for support?

You can reach us via email at royalsouq2@gmail.com. We are committed to providing timely assistance and addressing any inquiries you may have regarding our products or services.

What is the return policy for products purchased from Royal-Souq?

Royal-Souq has a 30-day return policy. Customers have 30 days from the date of receiving their item to request a return. To be eligible, items must be in their original condition, unworn or unused, with tags, and in the original packaging.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific product, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item purchased from Royal-Souq?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Is there a cooling-off period for customers in the European Union?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

What payment methods does Royal-Souq accept?

Royal-Souq accepts various payment methods, including major credit cards and other secure payment options. Please check our website during the checkout process for the most current payment options available.